Scope of this policy
This Refund Policy applies to paid SoonGG products and subscriptions, including SoonGG PRO. It does not apply to purchases you make from third-party game stores through outbound or affiliate links, which are governed by the retailer's own terms and refund rules.
Free SoonGG features do not involve a payment and therefore are not subject to a purchase refund.
Payments processed by Paddle
Orders for SoonGG PRO are processed by Paddle, which acts as the Merchant of Record and authorized reseller for transactions it processes. Paddle handles payment processing, applicable taxes, receipts, buyer payment support and refunds for those transactions.
Refund and withdrawal requests for Paddle transactions are also subject to Paddle's current Buyer Terms and Refund Policy, together with any mandatory consumer rights that apply to you.
Refund eligibility
Unless required by applicable law or Paddle's policies, completed transactions are generally non-refundable and non-exchangeable.
You may still be entitled to a refund or statutory withdrawal right depending on your country, the type and timing of the transaction, whether a trial was offered, the renewal involved and whether the digital service has already been used. Paddle determines refund eligibility for transactions it processes in accordance with its policies and applicable law.
Nothing in this policy limits any consumer right that cannot legally be waived or restricted. Where mandatory law gives you stronger rights, those rights prevail.
How to request a refund
For a SoonGG PRO transaction processed by Paddle, you can request help or a refund through one of the following channels:
- use the manage subscription or manage transaction link in your Paddle receipt or Paddle Customer Portal;
- visit Paddle.net;
- contact SoonGG support at [email protected] and include the email used for the purchase plus any transaction or order reference you have.
Do not send full payment-card numbers, security codes or other sensitive card details to SoonGG. Paddle handles payment credentials and payment support for Paddle transactions.
Subscriptions, trials and cancellation
SoonGG PRO subscriptions renew for the selected billing period until cancelled. You can cancel at any time through the available subscription-management flow. Cancellation takes effect at the end of the current billing period and prevents future renewal charges.
Cancelling a subscription does not by itself create a refund for a charge that has already been processed. Any refund request is assessed separately under this policy, Paddle's policies and applicable law.
If your subscription includes a free trial and you do not want to be charged, cancel before the trial ends. Any statutory rights that apply after a trial or payment remain unaffected.
How refunds are processed
When a refund is approved for a Paddle transaction, Paddle processes it to the original payment method where possible. The time for funds to appear can vary depending on the payment method, payment network and your bank or financial institution.
SoonGG does not control the final bank or card-network posting time after Paddle has processed an approved refund.
Mandatory consumer rights
Consumer-protection and withdrawal rights vary by jurisdiction. Some consumers may have statutory withdrawal or refund rights that apply even where a general policy would otherwise state that a transaction is non-refundable.
If this policy, Paddle's terms or any checkout wording conflicts with a mandatory right under applicable law, the mandatory right takes priority to the extent required by law.
Contact
If you are unsure which purchase or subscription a request relates to, or need help finding your Paddle transaction details, contact SoonGG support:
[email protected]